Shipping policy

At The Doggie's Deli, we strive to provide a seamless and efficient shipping experience. Whether you’re ordering for the first time or are a returning customer, we want to ensure that your products arrive safely and on time. Please review our shipping policy for details on processing times, available shipping methods, and order tracking.

Shipping Locations

We currently ship to addresses within the United States. Orders are processed and shipped within one business day.

Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Orders placed after 12:00 PM EST will be processed on the next business day.
  • Orders with Overnight Shipping must be placed before 12:00 PM EST for same-day processing.
  • Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Time

We offer the following shipping options at checkout:

  • Express (1 to 2 business days)
  • Economy (5 to 8 business days)
  • Standard (3 to 4 business days)

Delivery times may vary based on your location and shipping carrier delays.

Shipping Costs

We provide a standard shipping fee on all orders. Express shipping (1 to 2 business days) is free. Standard shipping (3 to 4 business days) is $6.90. Economy shipping (5 to 8 business days) is $4.90.  If you require faster delivery, we have express shipping options available, and the shipping cost will be calculated at checkout based on your shipping address. Please note that oversized or heavyweight items may incur additional fees, which will be reflected during checkout. We strive to offer flexible and reliable shipping options to meet your needs.

Shipping Restrictions

A flat shipping rate will apply to all orders. If you need faster delivery, expedited and overnight shipping options are available, and shipping costs will be calculated at checkout based on your shipping address. Please note that oversized or heavy items may incur additional fees, which will be reflected during checkout. We aim to provide flexible and reliable shipping options to suit your needs.

Order Tracking & Support

Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor your package’s status. If you do not receive a tracking update within 48 hours of shipping confirmation, please contact our support team at delidoggies@gmail.com.

Shipping Delays

While we strive to meet our estimated delivery times, unforeseen circumstances (weather conditions, carrier delays, etc.) may impact delivery. We appreciate your patience in such cases. If your order is significantly delayed, please contact us for assistance.

Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the estimated timeframe, please reach out to our customer support team at delidoggies@gmail.com within 30 days of the expected delivery date.

To expedite the resolution process, please provide:

  • Your order number
  • Photos of damaged packaging (if applicable)
  • Any relevant tracking details

Our team will work with the carrier to resolve the issue as quickly as possible.

Returns & Exchanges

For details on how to return or exchange an item, including any shipping costs associated with returns, please refer to our Return Policy.

Business Hours for Shipping Inquiries

Our support team is available to assist with shipping inquiries during the following hours:

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday & Sunday: Closed

For urgent shipping-related concerns outside business hours, please email us, and we will respond as soon as possible.

Contact Us

If you have any questions or need further assistance, feel free to contact us at delidoggies@gmail.com or visit our Contact Page.